Custom Order Terms
These Custom Order Terms apply to all made-to-order and personalized products and services provided by 24 Hour Tees® (“24 Hour Tees,” “we,” “us,” “our”). They work together with our Website Terms of Service below. If anything conflicts, the more specific Custom Order Terms control for custom goods.
1) Supplied Artwork (You Provide It)
You are responsible for rights to what you upload or send. By supplying artwork, you confirm you are the lawful owner or have all necessary rights, licenses, and permissions to use, reproduce, and have us print the artwork. You agree to hold 24 Hour Tees harmless from claims arising from artwork you supplied that infringes another party’s rights. Copyright law protects the original expression of an idea (what it looks like), not the idea itself.
Plain-English example: If you upload a logo you do not own and someone files a claim, that is your responsibility, not ours.
2) Artwork We Create (Ownership, Portfolio Use, Optional Buyout)
When our staff creates original artwork, layouts, or reconstructions for you, 24 Hour Tees owns the copyright in that created content. We grant you a non-exclusive license to use the design on apparel we produce for you. We may display finished designs (including photos of printed items) in our portfolio, social media, ads, or website to showcase our work. We will not sell your unique company marks as stand-alone retail merchandise without your permission.
Optional file ownership: If you want full rights and editable files for use elsewhere, we offer an optional rights transfer. Once paid, we deliver high-resolution and vector formats and you own the transferred design.
- $150 – logo recreation or vector cleanup of a supplied mark
- $250 – full original artwork creation from scratch
3) Design Size, Placement, and Tolerances
If you do not request a specific size or placement, we use our standard sizing for adult tees: full front 9–10 inches wide, left or right chest 3–4 inches wide, full back 9–11 inches wide. For the best look across sizes, placement may vary slightly by garment size.
Tolerances: Minor variations are normal in screen printing. Placement may vary by approximately ±0.5 inch. Art size can vary about 0.1–0.2 inch per garment size.
4) Color, Materials, and Mockups
- Color matching: Unless a Pantone color is requested in writing on your quote or order, we use stock inks that closely match your art. Custom Pantone mixing may require special inks and extra lead time.
- Fabric and dye-lot variance: Garment color can vary slightly between brands, styles, or dye lots.
- Digital mockups: Mockups are approximations for placement, scale, and color. Screens vary, so the final print may differ slightly from what you see on a monitor.
5) Design Approval
When you approve your Order Approval Form (via link, email, or phone), you are giving us the green light to move forward and committing to pay for the order.
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The order is finalized at the time of approval, whether you have paid in full, paid a deposit, or not yet paid.
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There is a 15-minute grace period after approval to request changes or cancel.
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After that 15-minute grace period, the order cannot be cancelled to avoid payment.
Once the 15-minute grace period has passed, you authorize us to order apparel, pull or reserve inventory, schedule production time, and begin any prep or printing needed to meet your deadline.
Plain-English example: If you approve a 100-shirt order and then decide to cancel the next day, you are still responsible for paying the full order total, even if your event changes or is cancelled.
6) Order Cancellations
Before Order Approval
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You can request quotes and talk through ideas with no charge.
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Once you authorize us to create an order in our system or prepare detailed mockups and artwork (verbally, digitally, or in writing), a minimum of $50 in design and setup labor is owed if you cancel before approving your order, even if garments have not yet been ordered.
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If you ask us to special order or reserve garments before approval, you are responsible for the cost of those items if you cancel. Some special order items are non-returnable to suppliers.
After Order Approval
After you approve your Order Approval Form and the 15-minute grace period has passed:
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The order is considered committed and cannot be cancelled to avoid payment.
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If we have ordered, pulled, or reserved apparel or other supplies for your order, you are responsible for the full cost of those items, even if you cancel printing. Any payments already made are non-refundable at that point.
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If we have begun any production prep or printing, you are responsible for the full order total, since the work has already been performed on your custom goods.
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For trusted returning customers, we may order apparel and begin printing right after approval even if payment has not yet been made, in order to meet your deadline. By approving your order, you agree that the full balance remains due even if you later request a cancellation.
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If we choose to make a goodwill exception, that is entirely at our discretion and does not change this policy.
7) Payment Terms, Late Fees, and Chargebacks
New Customers:
We require full payment upfront before we begin any production or order apparel. This helps us stay efficient and ensure every order gets the attention it deserves.
Returning Customers:
For trusted returning customers, we may allow payment at the time of pickup or after production has begun if it helps us meet your deadline. In these cases, once your order is approved, we’ll move forward with ordering apparel and starting production—even if payment has not yet been made.
By approving your order, you agree to pay the full order total regardless of when payment is submitted or whether your plans change after approval.
Late Fees:
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If full payment is not received within 7 calendar days of the invoice or pickup date (whichever is earlier), and no written agreement is in place, a 10% late fee will be added to the total order balance.
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This 10% fee will be added to the total balance invoiced every 30 days until the invoice is fully paid.
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If payment terms are granted in writing (e.g., NET15, NET30), late fees may still apply if payment is late.
Chargebacks:
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Filing a chargeback on a valid, approved custom order is a violation of these terms. We reserve the right to dispute all chargebacks and recover any associated costs, including legal or collection fees.
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We’re always happy to work with you. Just reach out if you need help or have questions.
8) Customer-provided Apparel (Print at Your Own Risk)
If you supply garments or items, we cannot guarantee print results or replace items if something goes wrong, since we did not source them. We will do our best, but the risk stays with you. We recommend providing a few extra blanks for safety.
9) Production Speeds and Turnaround
Production timelines depend on payment, final art approval, inventory availability, print method, complexity, and current queue.
- Standard: typically 2 to 4 weeks. This is the most affordable option.
- Rush: faster than Standard. Pricing increases because we re-prioritize scheduling and resources.
- Super Rush: the fastest option. Pricing is higher because you are paying to cut the line and may require after-hours work and upgraded shipping.
Important: The production clock starts after both payment and final approval are received. If items are out of stock or artwork needs revisions, timelines adjust accordingly.
10) Rush Service Options and Fees
Rush availability varies by day and capacity. Current rush service fees and deadlines are shown during checkout or will be noted by our staff on your quote. Rush fees increase as the required timeline shortens because we reallocate labor, materials, and press time to prioritize your order.
11) Local Delivery and Pickup
Local delivery is not included by default. Ask us for availability and a quote. Local pickup at our Kearney, Nebraska facility is available during posted hours.
12) Rush Orders, Carrier Responsibility, and Delivery Guarantees
- What these terms mean
a) “Rush Order” means any order that needs to be made and shipped faster than our Standard timeline (includes Super Rush and similar options).
b) “Carrier” means the shipping company that moves the package to you, for example UPS, FedEx, USPS, DHL.
c) “Service Level” means the speed you choose with the carrier, for example Next Day Air or 2 Day.
d) “Cut-off Time” means the latest time the carrier accepts packages for same-day movement under that Service Level.
e) “Ship-by Time” means the latest time we must drop off your package to the carrier so the carrier can meet the promised Service Level.
f) “Proof we shipped on time” means evidence like a carrier acceptance scan, a drop-off receipt, a manifest, or a system timestamp that shows the carrier took possession by the Cut-off Time. - What we promise on Rush Orders
Our responsibility for a Rush Order is to make your items on the agreed rush schedule, then drop off your package to the carrier by the Ship-by Time using the Service Level you selected. Once we have Proof we shipped on time, we have fulfilled our timing promise. - Once the package leaves our hands
We do not own or control carriers. After the carrier scans your package at drop-off, all timing, routing, scans, delays, and final delivery are handled by the carrier. Title and risk of loss pass to you when the carrier accepts the package. - If the carrier misses its delivery promise
If we show Proof we shipped on time and the carrier still misses its own Service Level, your only refund or credit for the delay comes from the carrier, or from an optional shipping insurance policy if you purchased one. Product costs for custom goods are not refundable when we produced on time and shipped by the Ship-by Time. - Optional shipping insurance
If you bought optional third-party shipping insurance at checkout, any payout is governed by that insurer’s terms. We are not the insurer. We will reasonably help you submit or support a claim. - How we handle claims (what we need from you)
a) Tell us in writing within 3 calendar days after the carrier’s scheduled delivery date if the package was late or marked delayed.
b) Share your order number and the tracking link, and if delivered late, any photos of the label and packaging.
c) You allow us to file a carrier service guarantee claim for you and to receive the carrier’s payment so we can pass it on to you. We will send you the claim number and status updates. We cannot promise the carrier’s decision or their timeline. - When carriers usually deny refunds
Carriers often deny refunds for reasons like an incomplete or incorrect address, recipient unavailable or refusing delivery, no safe place to leave the package, weather or natural disasters, events outside anyone’s control, government or customs delays, peak-season suspensions of guarantees, strikes or labor issues, security delays, packages dropped off after the Cut-off Time, or any other exclusions in the carrier’s service guide. If the carrier denies a refund, we are not responsible for the delay, and we do not issue a refund or credit. - What counts as proof we shipped on time
A carrier acceptance scan, a drop-off receipt with date and time, a manifest, or a system timestamp showing the carrier accepted the package by the Cut-off Time is proof that we met the Ship-by Time. - If you provide your own shipping account or label
If you ask us to use your carrier account or a label you provide, all delivery issues and any refunds are handled directly between you and the carrier. We cannot file claims on shipments that are not on our account. - No refunds on made-to-order products when we shipped on time
All items are custom-made. If we produce on time and ship by the Ship-by Time, product costs are not refundable. The only potential refund related to a late delivery is any amount approved and paid by the carrier or your optional shipping insurance. - No indirect or special damages
We are not responsible for indirect, incidental, special, punitive, or consequential damages caused by delivery delays or carrier performance, including missed events, lost profits, loss of use, or reputational harm. - Goodwill credits
We may choose to offer a goodwill credit at our sole discretion. This would be separate from, and in addition to, any carrier or insurance refund. It does not change this policy. - This section controls
If anything on this site or in marketing language conflicts with this section, this section controls. It allocates responsibility in a way that matches how custom goods and expedited shipping normally work.
13) Returns and Exchanges for Custom Goods
We stand behind our work. If there is a mistake that is clearly on us, such as a print defect, wrong item, or damage caused in our production, we will make it right. If you approved the proof and the product matches the approved proof and specifications, changes after production are not guaranteed and may require a new order.
To understand and access our full terms on Returns and Exchanges, go to https://24hrtees.net/return-policy.
14) Pickup, Storage, and Abandoned Orders
Please pick up local orders within 30 days of completion. After 30 days, we may move items to storage and charge reasonable storage fees. After 60 days without pickup or payment, we may consider items abandoned and donate or dispose of them. Balances still apply.
15) Taxes and Fees
Prices exclude applicable taxes and shipping unless stated. Where permitted, a credit card processing surcharge may be applied. You are responsible for any sales, use, or similar taxes that apply to your order.
16) Content We May Decline
We may decline artwork or orders that appear to infringe intellectual property, violate law, or promote hate, harassment, or illegal activity. We may request proof of rights or changes to the design before proceeding.
Website Terms of Service
These Website Terms of Service govern your use of our website and online store. By accessing or purchasing from our site, you agree to these terms.
Section 1 – Online Store Terms
You represent that you are at least the age of majority in your state or province, or you have consent from a legal guardian. You will not use our site or products for unlawful purposes and you will comply with applicable laws.
Section 2 – General Conditions
We reserve the right to refuse service to anyone at any time. Content, excluding credit card data, may be transmitted unencrypted over various networks. Credit card information is always encrypted. Do not reproduce, sell, or exploit the Service without our written permission.
Section 3 – Accuracy, Completeness, and Timeliness of Information
Site content is for general information. We are not responsible if information is not accurate, complete, or current. You use the site at your own risk and should verify critical information independently.
Section 4 – Modifications to the Service and Prices
Prices may change without notice. We may modify or discontinue the Service or any part at any time without liability.
Section 5 – Products or Services
Some products or services may be available exclusively online and may have limited quantities. Returns or exchanges are governed by our Custom Order Terms. We try to display colors accurately, but monitors vary.
Pantone and ink colors: Unless you request Pantone matching in your quote or order, we use stock inks. Custom mixes and special inks may add costs and time.
We may limit sales to any person, region, or jurisdiction; limit quantities; change product descriptions or pricing; or discontinue products at any time.
Section 6 – Accuracy of Billing and Account Information
We may refuse or limit any order. We may contact you at the email, billing address, or phone number you provide. Provide current, complete, and accurate information and promptly update it when it changes.
Section 7 – Optional Tools
We may provide access to third-party tools as is and as available without warranties. Your use of optional tools is at your own risk and subject to the third party’s terms.
Section 8 – Third-Party Links
Third-party links may direct you to sites we do not control. We are not responsible for their content, policies, products, or services.
Section 9 – User Comments, Feedback, and Other Submissions
If you submit ideas, comments, or materials, you grant us a nonexclusive, royalty-free right to edit, copy, publish, distribute, translate, and use them in any medium. You are responsible for your submissions and must ensure they do not infringe others’ rights or contain unlawful material.
Section 10 – Personal Information
Your submission of personal information is governed by our Privacy Policy.
Section 11 – Errors, Inaccuracies, and Omissions
There may be errors or omissions on the site. We may correct, update, or cancel orders if information is inaccurate, at any time without prior notice, including after you submit an order.
Section 12 – Prohibited Uses
You agree not to use the site for unlawful purposes; to violate laws; to infringe intellectual property; to harass or discriminate; to submit false information; to transmit viruses; to collect personal info without consent; to spam or scrape; or to bypass security. We may terminate access for violations.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee the Service will be uninterrupted, timely, secure, or error free. You use the Service at your own risk. Except as expressly stated, the Service and products are provided as is and as available.
To the maximum extent permitted by law, 24 Hour Tees and its officers, employees, agents, suppliers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages, or for loss of profits, revenue, savings, data, or replacement costs, arising from your use of the Service or products. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
Section 14 – Indemnification
You agree to indemnify and hold harmless 24 Hour Tees and our affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or third-party right.
Section 15 – Severability
If any provision is unlawful, void, or unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.
Section 16 – Termination
These Terms are effective unless terminated by you or us. You may stop using the site at any time. If we believe you violated these Terms, we may terminate access immediately. Obligations and liabilities incurred before termination survive.
Section 17 – Entire Agreement
These Terms and any policies posted on this site constitute the entire agreement between you and us and supersede all prior agreements, communications, and proposals. The failure to exercise a right is not a waiver. Ambiguities will not be construed against the drafting party.
Section 18 – Governing Law and Venue
These Terms and any separate agreements under which we provide you Services are governed by the laws of the State of Nebraska, U.S.A., without regard to conflict of law principles. You agree that the exclusive venue for any action is in the state or federal courts located in Buffalo County, Nebraska, and you consent to personal jurisdiction there.
Section 19 – Changes to These Terms
You can review the most current version of these Terms at any time on this page. We may update them by posting changes here. Your continued use of the site or Service after changes are posted is your acceptance of the changes.
Section 20 – Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, weather, natural disasters, epidemics, war, terrorism, labor disputes, government actions, power or internet outages, or failures of carriers or suppliers.
Section 21 – Contact Information
Questions about these Terms should be sent to hello@24ts.net. Mailing address: 24 Hour Tees®, 2501 3rd Ave, Suite C, Kearney, NE 68847.
