24 Hour Tees Return and Exchange Policy

Clear, direct, and built to protect both you and us.

At 24 Hour Tees®, every product is custom-made. This means returns and exchanges work differently than with mass‑produced retail items. The policy below is written to be clear, legally compliant, and easy to follow.

1. What We Will Correct (Our Responsibility)

If an issue is caused by an error on our end, we will remake or replace the affected items at no cost.

Eligible issues include:

• Printing defects (misprints, missing ink, distorted print, or clearly incorrect alignment)

• Incorrect items (wrong garment style, size, color, or print compared to the approved proof)

• Production-related damage

• Any order that does not match the customer‑approved Order Approval Form

Customers must report issues within 7 days of receiving the order. Photographs are required so we can verify the concern and begin replacement.

2. What Is Not Eligible for Return or Replacement (Customer Responsibility)

Because every item is custom-made, the following situations are not eligible for returns, refunds, or complimentary reprints.

2.1 Orders That Match the Approved Proof

If the delivered product matches:

• the approved digital mockup

• the approved design

• the approved size list

• the approved print specifications

…then the order is considered correct. Any changes requested after production require a new order.

2.2 Sizing Issues Not Caused by Us

• We do not replace items for general sizing preferences or fit concerns.

• Manufacturer tolerances in garment measurements are normal and not considered defects.

2.3 Customer‑Supplied Artwork Errors

If the artwork provided by the customer contains typos, low‑resolution elements, or visible design flaws that were present in the approved proof, these are not eligible for return or replacement.

2.4 Expected Variances in Color and Appearance

The following are industry‑standard variances and not considered defects:

• Color differences between digital mockups and printed results

• Screen or monitor color variation

• Dye-lot variation between garment batches

• Slight variation in print placement (within standard tolerances)

Pantone color matching must be requested in writing on the quote or order. If not requested, standard ink colors will be used and color variance is expected.

3. Exchanges

Because all items are custom-made specifically for each customer, we cannot offer exchanges for:

• different sizes

• different garment colors

• different garment styles

Unless the error was caused by us, exchanges are not available.

4. Shipping Issues and Carrier Delays

Once a package has been scanned and accepted by the shipping carrier, all delivery timing and responsibility transfer to the carrier.

If we provide verified proof of on‑time shipment (carrier scan, receipt, or manifest):

• carrier delays are the carrier’s responsibility

• custom product costs are not refundable

• only the carrier may issue a refund for a late delivery

Customers must notify us within 3 days of a missed promised delivery date so we can assist with filing or supporting a claim.

If the carrier approves a refund, we pass the full amount directly to the customer.

Goodwill credits may be offered at our discretion but are not guaranteed.

5. How to Report an Issue

To request a remake or review, email hello@24ts.net with:

1. Order number

2. Clear photographs of the issue

3. A brief description of the concern

4. A photo of the full garment and a close-up of the defect

We review all submissions within one business day.

6. Final Policy Notes

Our goal is to produce high‑quality custom products on time and according to your approved specifications. If we make an error, we correct it promptly. If the product matches the customer‑approved proof and specifications, the order is considered final.

Revisions, design changes, or preference‑based adjustments after production require a new order.