Ordering custom apparel should feel exciting, not confusing or time-consuming.
That’s why we’re excited to officially introduce the 24 Hour Tees® Smart Assistant, a new self-serve tool designed to help you get answers faster, understand how we work, and move confidently toward your next custom order.
Whether you’re placing your first order or coming back for a reprint, the Smart Assistant is here to guide you every step of the way.
Why We Built the 24 Hour Tees® Smart Assistant
Over the years, we’ve noticed a pattern: most customers ask great questions before ordering—about turnaround times, pricing ranges, rush options, and what information we need to provide an accurate quote.
The 24 Hour Tees Smart Assistant was built to solve that.
It’s trained with our most up-to-date company information and designed to:
Reduce back-and-forth emails
Help customers make faster decisions
Improve quote accuracy
Answer common questions instantly
Think of it as a smarter starting point before you ever hit “request a quote.”
What the 24 Hour Tees® Smart Assistant Can Help You With
When you open the chat, you’ll see curated topics you can choose from, so you don’t have to guess what to ask. The available Topics Include:
- General FAQs - Learn about our services, processes, and what makes 24 Hour Tees® different.
- Pre-Sale Questions - Get clarity before ordering, from timelines to print options.
- Rush & Last-Minute Orders - Understand Super Rush, Rush, and Standard turnaround options.
- Place a New Order - Learn what information we need to get you quoted quickly and accurately.
- Event & Fundraiser Orders - Guidance for schools, teams, nonprofits, and group events.
- Learn About 24 Hour Tees® - How we work, what to expect, and why customers choose us.
- Subscribe & Connect - Stay in the loop with product drops, deals, and updates.
- Track My OrderComing Soon 👀
Pricing Guidance Without the Guesswork
Custom apparel pricing depends on multiple factors: quantities, garment types, print locations, ink colors, and turnaround time.
That’s why the 24 Hour Tees Smart Assistant provides pricing guidance, not instant final quotes.
It helps you understand:
What impacts cost
Typical price ranges
How quantity breaks work
What information affects your final price
Our team reviews and provides the final quotes to ensure accuracy.
Built to Work With Humans (Not Replace Them)
The 24 Hour Tees Smart Assistant exists to support our team. Not replace human expertise.
When the assistant detects that you need personalized help, it knows when to:
Collect the right information
Share next steps
Connect you with our team
This creates a smoother experience with fewer delays and clearer communication.
Where to Find the 24 Hour Tees® Smart Assistant
You can access the Smart Assistant in two ways:
Via the floating chat button on our website. You will find it on the bottom right of your screen in either your cellphone or computer. Once you localize it, click or tap on the button, and the Start Conversation window will open.
Or directly at: https://chat.24hrtees.net/.This option will open a new tab on your browser so you can start chatting without being interrupted while navigating our website.
It’s available 24/7, so help is always just a click away.
Built With Experience You Can Trust
The 24 Hour Tees Smart Assistant was built in collaboration with Business Integrations, our automation partner specializing in customer-friendly AI systems.
Every response is designed to feel like the same helpful, friendly experience you’d get from our team—just faster.
What’s Next?
This launch is just the beginning.
We’ll continue expanding the 24 Hour Tees Smart Assistant with:
Smarter guided flows
Improved routing
Order tracking tools
Ongoing improvements based on customer feedback
Have ideas or suggestions? We’d love to hear them.
